Operations Coordinator

Responsibilities

• Manage and maintain online and physical student records using PeopleSoft, OnBase, and DegreeWorks
• Process student matriculations, petitions, transfer credits, declarations, and FERPA forms
• Serve as a primary point of contact for student correspondence via phone and email
• Coordinate office operations including phone tree coverage, shared calendars, and email management
• Manage OnBase workflows, including scanning, indexing, and converting digital records
• Provide guidance and training to colleagues on navigating university systems and procedures
• Develop and maintain instructional documentation and student resource content
• Execute systematic auditing and reporting to ensure the accuracy of student record keeping

Requirements

• Associate’s degree required
• 2-4 years of office or administrative experience
• Strong customer service skills and attention to detail
• Proficiency with administrative technology and problem-solving

Preferred Qualifications

• Bachelor’s degree
• Experience working in an academic environment
• Knowledge of PeopleSoft, OnBase, and DegreeWorks
• Experience with CollegeNet

About the Company

Syracuse University is a private, international research university with a global footprint and over 150 years of history. Located in the heart of New York State, the university offers a diverse range of academic programs across 13 schools and colleges, serving a vibrant community of students, faculty, and alumni worldwide.