Operations Coordinator

Responsibilities

• Build the framework for end-to-end customer lifecycle management and onboarding programs
• Administer Salesforce records, pipelines, and customer data
• Manage the JIRA ticketing system and monitor customer health
• Oversee technician on-duty schedules to ensure consistent coverage
• Own the billing and invoicing calendar and track vendor payments
• Monitor customer contract terms, renewals, and expiration milestones
• Manage the company's NDA process and data handling agreements
• Build and maintain SOPs and documentation for business practices
• Manage internal team communication channels and file management systems

Requirements

• 1–3 years of professional experience
• Highly organized and detail-oriented with a proactive mindset
• Ability to context-switch in a fast-paced startup environment
• Genuine curiosity about AI and GPU infrastructure
• Availability and responsiveness outside of core hours when required

About the Company

Hut 8 is on a mission to build and operate some of the world’s largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining.