Operations Coordinator

Responsibilities

• Place orders accurately with various vendors across multiple platforms
• Manage vendor communications to track lead times and monitor material arrival dates
• Review order acknowledgements to verify accuracy and communicate discrepancies
• Act as the primary point of contact for new service requests and customer inquiries
• Facilitate communication between customers, sales teams, and technicians
• Manage documentation for service and install jobs, including technician truck reports and vendor compliance portals
• Handle operational reporting to support department integrity

Requirements

• High School Diploma or equivalent
• Meticulous attention to detail
• Excellent organizational and multitasking abilities
• Strong customer service and communication skills
• Proficiency in Microsoft Office Suite and internet-based software
• Ability to work under pressure and adapt to changing situations
• Proactive problem-solving skills
• Availability for rotating on-call duties

Preferred Qualifications

• Previous customer service experience

About the Company

Arcem Entry Systems focuses on providing entry system solutions, maintaining a dynamic work environment dedicated to excellence and customer satisfaction.