Operations Control Specialist

Responsibilities

• Directly manage scheduling, dispatch, and coordination of Field Engineers across the country
• Prioritize emergencies and guarantee contractual response times are met
• Coordinate travel, equipment, and client deadlines under pressure
• Act as the central hub between clients, engineers, and internal departments
• Escalate and solve client issues quickly and professionally
• Draft and issue service quotes based on field recommendations
• Compile and finalize Field Service Reports for client delivery
• Track parts and equipment tied to service jobs
• Support cross-department projects and ensure deadlines are met

Requirements

• 3+ years in operations scheduling, crew coordination, or dispatch
• Proven ability to handle real-time logistics and emergencies
• Strong judgment, prioritization, and communication skills in high-stakes environments
• Comfort with complex calendars, service ticketing, and job costing
• Tech fluency in Microsoft 365, Adobe, ChatGPT, Grok, and service/work order systems
• Detail-oriented mindset

Preferred Qualifications

• Exposure to electrical, HVAC, UPS, or facilities service industries

Benefits

• Base salary $65,000–$75,000
• 401K with matching
• Medical, dental, and vision insurance
• Paid time off and holidays
• Short/Long-Term Disability + Life Insurance
• Professional development and growth path to Operations Leadership
• Up to $300/month non-taxed incentive for after-hours phone service

About the Company

EOLA Power is Florida's leading provider of UPS and battery system services, supporting hospitals, government, theme parks, and mission-critical facilities.