Operations Centre Manager

About the Company

Acusensus is an Australian technology success story with offices across Australia, the United States, and United Kingdom. Founded in 2018, Acusensus has developed world-leading technology focused on reducing road fatalities and injuries caused by distracted drivers. The company is listed on the Australian Stock Exchange.

Responsibilities

• Lead the NOC team across Auckland and Christchurch, owning hiring, onboarding, performance management, and team structure
• Design and implement the NOC’s performance measurement framework, including KPIs and service standards
• Act as the primary point of accountability for NOC delivery against NZTA contractual obligations
• Develop and manage the NOC function’s budget, including resource forecasting and cost analysis
• Proactively diagnose and resolve culture, conduct, and performance issues
• Embed a genuine safety culture and ensure compliance with ISO 9001, ISO 45001, ISO/IEC 27001, and ISO 14001

Requirements

• 5+ years of experience leading teams with a track record of building high-performing teams
• Proven success leading geographically distributed teams across multiple sites
• Hands-on experience managing end-to-end performance and disciplinary processes
• Experience representing a function in external client or stakeholder relationships and SLA governance
• Proficiency in budget management and resource planning
• Ability to travel regularly between Auckland and Christchurch and availability for after-hours escalations

Preferred Qualifications

• Experience working in a NOC, operations centre, or 24/7 technology-enabled environment
• Familiarity with regulated operational environments such as road safety, transport, or infrastructure
• Understanding of ITIL or equivalent service management frameworks

Benefits

• Make a tangible difference in road safety
• Lead with genuine authority over people and performance
• Join a growing global company
• Competitive salary package plus KiwiSaver contributions