Operations Associate

About the Company

HumanSignal is a human data partner for companies building AI models and products. We design and create datasets from scratch, recruit and manage domain experts, and run everything through our own platform, Label Studio, the open-source standard for data labeling and evaluation.

Responsibilities

• Build and drive critical operational processes to meet day-to-day customer delivery commitments
• Manage daily operations across multiple contributor programs, including onboarding and workflow coordination
• Maintain operational trackers and documentation to ensure consistent execution
• Monitor contributor engagement and flag retention or performance risks
• Create an effective feedback loop between frontline operations, product, strategy, and customers
• Identify recurring bottlenecks and recommend process improvements through pilots and experiments
• Collaborate with SPLs, TPMs, Customer Operations, and Product teams

Requirements

• 2+ years of experience in an operational role or top-tier consulting firm
• Undergraduate degree in an analytics-heavy field (Engineering, Economics, or related)
• Action-oriented with a balance of creative problem-solving and scrappy execution
• Strong analytical and process-improvement capability
• Proficiency in SQL or demonstrated analytical tooling skills

Preferred Qualifications

• Experience in marketplace, logistics, or workforce platform operations
• Familiarity with tools like Zendesk, Notion, or Airtable
• Exposure to AI/ML workflows, data annotation, or contributor management
• Entrepreneurial mindset comfortable in fast-moving, ambiguous environments