Operations Associate

Responsibilities

• Provide administration and operational support for all accounts under administration
• Execute KYC and customer due diligence, including identity verification and risk assessment for institutional clients
• Manage middle office operations for trade settlements, ensuring accurate confirmation and lifecycle management
• Oversee daily transaction processing flows from initial data input through to final reconciliation
• Perform system testing, identify data discrepancies, and assist with system enhancements
• Support customer banking transactions and provide timely responses to internal and external information requests
• Troubleshoot account issues and proactively solve operational problems

Requirements

• 4+ years of experience in KYC, customer due diligence, or a similar role
• Background in financial services or the fintech sector
• Highly effective verbal and written communication skills
• Strong analytical, problem-solving, and decision-making abilities
• Proficiency with work tools including spreadsheets and databases
• Exceptional attention to detail and a high sense of urgency
• Ability to prioritize tasks, multi-task, and meet strict deadlines in a fast-paced environment

Benefits

• Competitive base salary, bonus, and stock options
• 100% company-paid health insurance for employees and dependents
• Fully sponsored work visas
• Paid parental leave and paid vacation
• Paid lunches and snacks in the office

About the Company

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. As the operational backbone of the digital economy, BitGo serves thousands of institutions and millions of retail investors worldwide.