Operations Assistant

Responsibilities

• Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance
• Verify driver check-in, route assignment, and departure timelines
• Prepare and release daily routes according to volume and cutoff times
• Conduct dispatch briefings for drivers regarding special notes, weather, or service reminders
• Review failed delivery cases and assign redelivery routes to ensure completion
• Review incorrect or incomplete addresses and update system records timely
• Identify and categorize exception packages such as damaged or missing items
• Maintain real-time communication between dispatch, DSPs, warehouse, and management

Requirements

• Experience in logistics, last-mile operations, or dispatch coordination preferred
• Familiarity with the DSP model and driver performance management
• Proficient in Microsoft Excel and dispatch systems
• Strong problem-solving and multitasking ability in a fast-paced environment

Preferred Qualifications

• Bilingual in English and Chinese

About the Company

UniUni is a North American leader in last-mile logistics, delivering tens of millions of parcels annually. Founded in 2019, UniUni utilizes tech-driven innovation and a crowdsourcing delivery model to offer fast, economical, and reliable services to e-commerce clients across Canada and the United States.