Operations Assistant

Responsibilities

• Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance
• Prepare and release daily routes according to volume and cutoff times
• Monitor driver performance, POD compliance, and communication quality
• Review failed delivery cases and assign redelivery routes to ensure completion
• Conduct address verification and update system records to reduce delivery failures
• Identify and categorize exception packages, such as damaged or missing items, and investigate root causes
• Maintain real-time communication between dispatch, DSPs, warehouse, and management
• Provide daily dispatch and exception summary reports

Requirements

• Experience in logistics, last-mile operations, or dispatch coordination preferred
• Proficiency in Excel and dispatch systems
• Strong problem-solving and multitasking ability in a fast-paced environment
• Ability to work the night shift schedule (4:00 PM – 12:30 AM)

Preferred Qualifications

• Familiarity with the DSP model and driver performance management
• Bilingual in English and Chinese

About the Company

UniUni is a North American leader in last-mile logistics, delivering tens of millions of parcels annually. Founded in 2019, UniUni utilizes tech-driven innovation and a crowdsourcing delivery model to provide fast, economical, and reliable services to e-commerce clients across Canada and the United States.