Operations Assistant

Responsibilities

• Ensure daily close-out by verifying truck returns, equipment accountability, and organized returned products
• Communicate constantly with drivers, warehouse, sales, and leadership teams
• Assist with billing, inspections, reporting, and tracking KPIs
• Manage customer service inquiries via phone, text, and email regarding delays or damages
• Coordinate service and repair escalations and manage home damage claims
• Resolve product damage concerns and negotiate settlements

Requirements

• Strong organizational and prioritization skills
• Excellent verbal and written communication skills
• Customer-first mentality with a focus on proactive resolution
• Proficiency in Excel and various software systems
• Ability to work in a fast-paced, non-climate-controlled warehouse environment
• Availability for a 5-day work week including one weekend day

About the Company

Sherman's has been a family-owned retailer of home appliances, furniture, and mattresses since 1976. Built on core values of integrity and helpfulness, we pride ourselves on a culture of teamwork and accountability.