Operations Assistant

About the Company

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Responsibilities

• Support Provider Practices by processing and verifying patient and referral data with high accuracy
• Maintain operational quality by following standard operating procedures and surfacing bugs
• Ensure timely turnaround to meet internal SLAs for task completion
• Hit quality and productivity targets, maintaining a 98%+ accuracy rate
• Participate in training and calibration to ensure ongoing quality and performance

Requirements

• Bachelor's degree or equivalent combination of education and experience
• 1+ years of experience in back-office operations, administrative support, or medical data entry
• Strong written English (B2/C1 level)
• Availability to work US-aligned hours
• Willingness to complete HIPAA training and adhere to PHI handling protocols
• Ability to pass a background check
• Experience supporting US healthcare clients is a plus