Requirements

Higher education in Tourism or Hospitality, Team leadership skills, Problem-solving skills, Customer orientation

Skills

HospitalityOperationscustomer service

Ensure customer satisfaction levels in conjunction with the General Manager
Implement actions to promote customer loyalty and unique experiences
Suggest improvements for product quality, service, and hotel maintenance
Lead the implementation of specific projects and corporate actions
Act as a facilitator between departments to mediate conflicts and ensure supply of products/services
Monitor hotel performance by department and guide preventive/corrective actions
Analyze and approve purchase orders and evaluate service provider quality
Manage qualitative and financial aspects of Food & Beverage and Lodging
Manage updated indicators and implement corrective measures to meet management contract goals
Select, develop, and evaluate employee performance and engagement
Act as an ambassador for brand values and service culture
Follow CSR guidelines regarding waste collection and resource consumption

Completed higher education degree in Tourism, Hospitality, or a compatible field
Strong problem-solving and decision-making skills
Ability to lead and develop empowered teams
Excellent communication and teamwork skills
Customer orientation and business improvement mindset