Operation Supervisor (Delivery)

Responsibilities

• Supervise daily driver operations and ensure compliance with company standards
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction
• Manage driver performance, implement improvement plans, and recognize top performers
• Plan and assign shifts while ensuring full route coverage and smooth handovers
• Coordinate with dispatch to optimize driver allocation and operational efficiency
• Provide coaching, support, and resolve operational issues and escalations
• Ensure compliance with safety, policies, and branding standards
• Prepare performance reports and collaborate with internal teams to improve service quality

Requirements

• Minimum 3+ years of experience in delivery operations or a supervisory role
• Strong ability to monitor KPIs and drive operational efficiency
• Proven leadership, team management, and coordination skills
• Proficiency in delivery management systems and operational software
• Bachelor’s degree in Business, Logistics, or related field preferred
• Valid driver’s license

Benefits

• Be part of a fast-paced, impact-driven environment
• Opportunity to grow into advanced support or quality-focused roles
• Work closely with cross-functional teams to improve partner experience