About the role

Responsibilities

Monitor real-time document processing to ensure smooth execution and meet production goals
Identify and address risks to mitigate potential issues and minimize downtime
Analyze real-time data, resolve operational challenges, and identify areas to improve productivity
Train and onboard new team members to handle operational tasks effectively
Conduct upskilling initiatives to enhance team capabilities and maintain high performance
Organize regular 1:1 sessions to provide feedback and support professional growth
Design and implement scalable, KPI-driven processes to improve operational efficiency
Leverage automation technologies and standardization practices to streamline workflows
Collaborate with the product team to resolve technical issues and continuously improve processes
Lead daily sync-ups with the production team to ensure alignment on priorities and tasks
Prepare and analyze production reports, using insights to recommend improvements
Communicate operational updates and challenges to leadership

Requirements