Operation Customer Service Intern

About the Company

FASTSHIP is a leading cross-border logistics platform in Thailand, aggregating over 15 door-to-door service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL, and ThailandPost. We use innovation and technology to provide diverse logistics and supply chain solutions for the growing e-commerce market in Southeast Asia.

Responsibilities

• Coordinate with the warehouse team to investigate parcel issues and advise customers on appropriate services
• Verify actual product dimensions and weight upon arrival at the warehouse against online customer data
• Prepare product information and take photos of items from the conveyor belt as evidence for customer coordination
• Support warehouse operations by facilitating communication between Customer Service and the Warehouse team
• Assist with other tasks as assigned by supervisors or mentors

Requirements

• Currently studying for a Bachelor's degree in any field
• Eager to learn and enjoys communicating with people
• Punctual and responsible
• Ability to work at FastShip Warehouse, Chaeng Watthana 38
• Professional level of spoken and written Thai
• English communication skills are a plus

Benefits

• Daily allowance: 200 THB per working day
• Internship duration: Minimum 3 months
• Working days: Monday – Saturday, 09:00 – 18:00