Onsite Technician 1st/2nd Level Support

Responsibilities

• Assist clients with first and second level support on workstations and mobility devices
• Manage infrastructure tasks including installations, replacements, relocations, and removals
• Provide hardware and software incident support for computer systems and mobile devices (iPad, iPhone)
• Support inventory units such as monitors, printers, scanners, and docking stations
• Manage materials and spare parts inventory and prepare for installation
• Maintain high standards of customer service

Requirements

• At least 1 year of onsite IT support and customer care experience
• Proficiency in Windows environment, Office 2016/365, and MS Teams
• Knowledge of mobile services and Apple environments (iPhone)
• Experience with incident and request processing using ITIL frameworks
• Fluency in English and French
• Strong analytical, interpersonal, and organizational skills

About the Company

Everience provides tailor-made digital technology responses to help companies increase productivity and competitiveness through consulting, desktop engineering, user support, and infrastructure management.