Onsite Technician 1st/2nd Level Support

Responsibilities

• Provide on-site and remote IT support to employees in the Netherlands office
• Diagnose and resolve hardware, software, and network issues
• Maintain and troubleshoot local IT infrastructure including servers, networks, and telecom systems
• Assist with software upgrades, patches, and system updates
• Escalate unresolved issues to appropriate higher-tier support teams
• Collaborate with the regional IT team to implement global IT policies
• Oversee the purchase process for IT equipment and manage local IT vendor relationships
• Support workstations, mobility devices, and inventory units like monitors and printers

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 2–3 years of experience in an IT support role
• Strong knowledge of Windows OS and Microsoft Office Suite
• Experience in network troubleshooting (LAN/WAN/Wi-Fi)
• Familiarity with Active Directory, Office 365, and ServiceNow or similar ITSM tools
• Understanding of IT security best practices
• Fluency in English and Dutch

About the Company

Everience aims to unleash the potential of digital technology to enable companies to focus on their value chain and increase productivity. Operating in the Benelux and internationally, Everience provides expertise in consulting, desktop engineering, user support, and cybersecurity.