Onsite Technician 1st/2nd Level Support

Responsibilities

• Assist clients with first and second level support on workstations and mobility devices
• Manage infrastructure including installations, replacements, relocations, and removals
• Provide hardware and software incident support for computer systems and mobile devices (iPad, iPhone)
• Support inventory units such as monitors, printers, scanners, and docking stations
• Manage spare parts inventory and installation feedback
• Maintain high standards of customer service

Requirements

• At least 3 years of onsite IT support and customer care experience
• Proficiency in Windows environment, Office 2016/365, and MS Teams
• Knowledge of mobile services and Apple environments (iPhone)
• Experience with incident and request processing using ITIL frameworks
• Ability to monitor production environments via dashboards and KPIs
• Fluency in English and French
• Strong interpersonal, analytical, and organizational skills

About the Company

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.