Onsite Support Representative

Responsibilities

• Perform repair, substitution, or replacement of faulty hardware and reprogram software as necessary
• Conduct testing, error checking, and routine preventive maintenance on machines and software
• Document all completed work within the customer ticketing system
• Follow up with customers after solutions have been implemented
• Provide entry-level support for hardware, Automated Tool Room (ATR), RFID, and CribMaster related computer issues

Requirements

• Bachelor’s Degree or two years of technical troubleshooting experience in a customer-facing environment
• Experience with mechanical, electrical, and software components, including assembly and maintenance
• Ability to learn installation and setup of CribMaster and ATR applications
• Proficiency with Microsoft Windows and HP PC hardware
• Ability to lift up to 50 lbs and use various tools for hardware repairs
• Must be able to pass a Government Secret Clearance

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) and Employee Stock Purchase Plan
• Paid time off, including vacation, holidays, and personal days
• Tuition reimbursement and access to digital learning resources
• Discounts on Stanley Black & Decker tools and partner programs

About the Company

Stanley Black & Decker is the world's largest tool company and an industry visionary. We provide the tools and innovative solutions that makers, doers, and protectors trust to shape the world. With a rich history dating back to 1843, we continue to evolve through our Industry 4.0 Initiative, driving innovation across iconic brands like DEWALT, BLACK+DECKER, CRAFTSMAN, and STANLEY.