Onsite Support Representative

Responsibilities

• Perform repair, substitution, or replacement of faulty hardware and software installation or reprogramming
• Conduct testing, error checking, and routine preventive maintenance on machines and software
• Document all completed work within the customer ticketing system
• Follow up with customers after solutions have been implemented
• Provide entry-level support for hardware, Automated Tool Room (ATR), RFID, and CribMaster related computer issues

Requirements

• Experience working with mechanical, electrical, and software components
• Practical knowledge of assembly, disassembly, and maintenance of hardware components
• Ability to learn installation and setup of CribMaster and ATR applications
• Troubleshooting skills in both hardware and software environments
• Ability to lift up to 50 lbs and use mechanical tools for hardware repairs
• Bachelor’s Degree or two years of technical troubleshooting experience in a customer-facing environment
• Basic knowledge of Microsoft Windows and HP PC hardware
• Ability to pass a Government Secret Clearance

Benefits

• Competitive salary and comprehensive benefits plan including medical, dental, vision, and life insurance
• 401(k) and Employee Stock Purchase Plan
• Paid time off, including vacation, holidays, and personal days
• Tuition reimbursement and access to digital learning resources
• Discounts on Stanley Black & Decker tools and other partner programs

About the Company

Stanley Black & Decker is the world's largest tool company, a global leader in industrial and outdoor power equipment. We are a team of approximately 43,500 professionals working across iconic brands like DEWALT, BLACK+DECKER, CRAFTSMAN, and STANLEY to provide innovative technology and solutions for makers and doers worldwide.