Onsite Support Engineer

Responsibilities

• Serve as the primary point of contact for local technical support, providing assistance via phone, email, or chat.
• Perform initial triage, diagnosis, and troubleshooting for hardware, software, AV, and network issues.
• Provision VIP/Executive support and manage user accounts, permissions, and access rights.
• Set up and configure new laptops, mobile devices, and peripherals.
• Log and manage incidents, service requests, and queries within ServiceNow.
• Maintain accurate documentation of incidents, resolutions, and the IT knowledge base.
• Conduct routine health checks and monitor system performance to proactively address issues.
• Manage IT equipment inventory and the equipment lifecycle.
• Support audio/visual equipment for meeting rooms and company events.

Requirements

• 2-5 years of experience in deskside or onsite technical support.
• Proficiency in Microsoft 365 and Windows 10/11 operating systems.
• Strong MacOS troubleshooting and support skills.
• Experience using ServiceNow or similar ITSM tools.
• Understanding of networking concepts including TCP/IP, DNS, and DHCP.
• Proficiency in Azure Active Directory and Group Policy support.
• Knowledge of ITIL frameworks and best practices.
• Ability to lift and transport IT equipment for installs and hardware deployment.

Preferred Qualifications

• ITIL v4 certification.
• Knowledge of AWS and Azure fundamentals.
• Experience with Mobile Device Management (MDM) tools.

Benefits

• Quarterly Performance-Related Profit Share Scheme.
• Strong career progression through dedicated mentorship and development programmes.
• Flexible and remote working options to support work-life balance.
• Financial wellbeing initiatives including pension, private healthcare, and life assurance.
• Employee wellbeing schemes such as gym discounts, bike to work, and mindfulness workshops.
• Educational assistance and incentivised certifications (AWS, Microsoft, Oracle, Red Hat).

About the Company

Version 1 is a global technology and transformation solutions provider with over 30 years of experience. As a premier partner for AWS, Microsoft, and Oracle, we help global brands navigate the evolving technology landscape. We are an award-winning employer, recognized as a Great Place to Work in Ireland and the UK.