Onsite Support Engineer

About the Company

D-ploy is an IT and engineering solutions company with global assignments, including Switzerland, Germany, Czech Republic, Austria, UK, and the USA. We optimize IT productivity for our clients through innovative services and strong partnerships within the IT community.

Responsibilities

• Provide First- and Second-Level support for IT topics including hardware, software, mobile devices, and peripherals
• Act as the primary on-site contact for end-users facing IT issues
• Process incidents and service requests via a ticketing system (e.g., ServiceNow)
• Provide fast and professional support to users both on-site and remotely
• Carefully document all processes and solutions in the ticketing system
• Support IT onboarding for new employees, including equipment setup and instruction
• Maintain and develop the knowledge base
• Contribute to the continuous improvement of IT services

Requirements

• Fluent German and English skills (written and spoken)
• At least 2 years of experience in IT support or onsite support
• Sound knowledge of troubleshooting in Windows environments and common IT tools
• Experience using ticketing systems such as ServiceNow
• Strong communication skills and a service-oriented approach
• Ability to work independently in a customer-oriented onsite environment
• Structured, reliable, and detail-oriented way of working
• Experience in regulated environments (e.g., GxP) is an advantage
• Ability to provide a current police clearance certificate (not older than 3 months)