Onsite Support Engineer

About the Company

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships.

Responsibilities

• Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
• Act as the primary onsite point of contact for end-user IT issues
• Troubleshoot incidents and service requests via ticketing system (ServiceNow)
• Deliver prompt and professional user support (desk-side and remote)
• Document all activities and resolutions accurately in the ticketing system
• Support IT onboarding for new employees (equipment setup, user guidance)
• Maintain and contribute to knowledge base documentation
• Support continuous service improvement initiatives

Requirements

• Fluent English (written and spoken)
• Minimum 2+ years of experience in IT support / onsite support role
• Strong troubleshooting skills in Windows environment and standard IT tools
• Experience with ticketing systems (e.g., ServiceNow)
• Excellent communication and customer-oriented mindset
• Ability to work independently in an onsite client environment
• Well-organized, reliable, and detail-oriented
• Experience in regulated environments (e.g., GxP) is a plus
• Ability to provide a clean criminal record extract (not older than 3 months)

Benefits

• Broad range of tasks and responsibilities
• Friendly and international working environment
• Professional development opportunities
• Referral program
• Company-sponsored events