Online Support Techniker

Responsibilities

• Handle and resolve customer inquiries regarding reverse vending machines via phone and ticket system
• Perform remote troubleshooting, diagnosis, and error correction on TOMRA equipment
• Dispatch field technicians when issues cannot be resolved online
• Carry out administrative tasks including creating service orders, closing work orders, spare parts management, and internal logistics
• Connect customer branches to the TOMRA network
• Provide IT support for service managers, field technicians, and technical product experts
• Work in a two-shift hotline schedule including recurring Saturday shifts (with a compensatory weekday off)

Requirements

• Technical education (apprenticeship, HTL, or comparable) with focus on electrical engineering, mechanics, IT, or equivalent professional experience
• IT affinity and confidence in working with internal LAN networks
• Strong communication skills, politeness, and enjoyment of customer contact by phone
• Experience with a ticket system or ERP system
• High accuracy, responsibility, and attention to detail
• Willingness to speak English with international colleagues; online support is conducted in German

Benefits

• Secure employment in a modern Scandinavian company with an informal culture
• Fruit and vegetables, regular employee events, and discounts via Corporate Benefits
• Positive and appreciative working environment with open-door policy
• Gross annual salary starting from EUR 42,000, with overpayment possible based on qualifications and experience

About the Company

TOMRA was founded in Norway in 1972 and is a leading provider of automation solutions for reverse vending in the food and beverage retail sector. The company innovates in circular economy and Clean Loop Recycling, helping protect the planet by minimizing plastic and waste pollution. TOMRA operates in more than 80 markets worldwide.