Oncology Care Advocate

Responsibilities

• Guide and support patients and families throughout the cancer and survivorship experience
• Collaborate with healthcare team members to support positive patient outcomes
• Assist patients and caregivers in identifying service needs, goals, and objectives
• Provide education and support to patients and families
• Identify patient needs and collaborate with appropriate support staff to address them
• Reinforce understanding of available treatment options in coordination with the Nurse Navigator
• Communicate physician-recommended care plan information in collaboration with the Nurse Navigator
• Connect patients and families with appropriate community resources
• Support nurses in coordinating multidisciplinary care from diagnosis through treatment
• Help improve the timeliness of appointments and care coordination activities
• Support nursing staff with administrative needs
• Request, receive, and organize medical records
• Coordinate patient travel arrangements
• Conduct outreach to eligible new members to introduce available oncology support services
• Follow up with members to support engagement and address barriers to care
• Manage an assigned caseload of survivorship patients

Requirements

• Bachelor’s degree in healthcare administration, social services, public health, or a related field
• Strong written and verbal communication skills
• Ability to work collaboratively in a team-based environment
• Ability to build trust and listen actively
• Strong critical thinking, problem-solving, and organization skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Medical Assistant, Certified Nursing Assistant, or other relevant healthcare certification
• Previous experience in patient support, healthcare navigation, or care coordination
• One to three years of experience in customer service or member engagement

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

About the Company

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists, Lantern delivers excellent care with significant cost savings to employers and their workforces.