Onboarding Support Analyst

Responsibilities

• Serve as primary contact for application teams onboarding to the service
• Assess application authorization requirements and map to OpenFGA models
• Assist teams with data model design and relationship definitions
• Coordinate data migration from legacy authorization systems
• Create and maintain onboarding documentation, runbooks, and FAQs
• Conduct training sessions and workshops for application teams
• Track onboarding progress and identify blockers
• Gather feedback to improve onboarding process and documentation
• Escalate technical issues to engineering team

Requirements

• Experience providing application support or delivering technical consulting services
• Strong grasp of authorization and permissions concepts
• Ability to translate business needs into well‑designed technical solutions
• Excellent communication skills with a focus on clear, thorough documentation
• Working knowledge of SQL and data querying
• Customer‑oriented mindset with a focus on service quality
• US Citizenship required (No Dual Citizenship)
• Secret clearance required
• Ability to work onsite 2-3 days/week in Arlington, VA

About the Company

Accenture Federal Services helps the US federal government make the nation stronger and safer through technology and ingenuity across defense, national security, public safety, civilian, and military health organizations.