Onboarding Success Manager

Responsibilities

• Own the end-to-end onboarding process for new dealerships, guiding them through implementation, setup, configuration, and launch.
• Serve as the primary point of contact for dealer partners, building trust and resolving blockers to maintain onboarding timelines.
• Partner cross-functionally with Business Development, Account Management, Product, and Program Management teams to align on milestones.
• Identify process inefficiencies and develop scalable solutions, including updated SOPs and training materials.
• Track and report on key onboarding KPIs, such as time-to-launch and completion rates, to drive team accountability.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in account management, sales, business development, or client success roles.
• Proven ability to build and maintain relationships with senior-level stakeholders (GM/VP-level).
• Strong analytical skills with the ability to interpret performance data and translate insights into actionable strategies.
• Excellent verbal and written communication skills, including experience delivering presentations to diverse audiences.
• Experience managing escalations and resolving complex account issues in a fast-paced environment.

Preferred Qualifications

• MBA or advanced degree in a related field.
• Experience in the automotive industry, dealership operations, or e-commerce marketplaces.
• 7+ years of experience in a technology or marketplace environment.
• Familiarity with CRM tools, business intelligence platforms, and performance analytics dashboards.
• Experience working in a start-up or early-stage business environment with a demonstrated entrepreneurial mindset.

About the Company

Amazon Autos is revolutionizing the vehicle discovery and shopping experience, connecting customers with their ideal vehicles. As part of the Amazon Ads organization, we are building innovative discovery and shopping experiences to provide customers with better convenience and selection.