Onboarding Specialist - Slack

Responsibilities

• Act as the primary technical partner for new Slack Premier and Signature customers to ensure seamless implementation.
• Conduct discovery sessions and build personalized onboarding plans to accelerate product adoption.
• Guide customers through enterprise migrations, including SSO and complex API or integration challenges.
• Run virtual 1:1 training sessions on key features such as Slackbot, Slack Connect, and Workflows.
• Translate customer business objectives into customized success paths and practical product recommendations.
• Collaborate with Product and Engineering teams to surface recurring customer friction points.

Requirements

• 4+ years of experience in customer success or helping customers derive business value from technology.
• Proven track record of strong customer-facing engagement with both administrators and C-suite executives.
• Technical fluency with software solutions and the ability to learn new tools quickly.
• Solid understanding of at least one object-oriented language (Java, JavaScript, Node.js, Python, or SQL).
• Experience working with Slack or Salesforce products.
• Ability to work independently and manage time effectively under pressure.

Preferred Qualifications

• Prior experience in technical customer roles such as Solutions Engineering, Professional Services, or Technical Support.
• Experience building conversational AI solutions, particularly within regulated industries.
• Familiarity with project management principles and software implementation best practices.
• Slack or Salesforce Admin/Consultant certifications.

About the Company

Salesforce is the #1 AI CRM, where humans and agents drive customer success together. Slack, a Salesforce company, is on a mission to make working life simpler, more pleasant, and more productive. We foster a positive, diverse, and collaborative culture where curiosity and innovation are at the heart of everything we do.