On-site Support Technician

Responsibilities

• Provide on-site support to users
• Handle IT requests and incidents
• Intervene directly on workstations (PCs, peripherals, printers)
• Install, configure, and troubleshoot user equipment
• Participate in workstation deployment and preparation
• Manage level 1 and 2 incidents following procedures
• Escalate complex incidents to competent teams
• Track and update tickets in the management tool
• Ensure user satisfaction and service quality

Requirements

• Higher education in IT
• Several years of experience as an On-site Support Technician
• Proficiency with Office 365
• Proficiency with Windows environments
• Ticket management skills
• Driver's license for occasional travel between sites
• Ability to work in Chalon-sur-Saône

Benefits

• Mutual insurance
• 50% transportation coverage
• Meal vouchers (€9.50 at 60%)
• Referral bonuses (€1000)
• CSE
• 2-week integration program
• Training and mobility opportunities

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience through AI. Part of the Everience group, HELPLINE provides IT support, application support, and asset management for over 200 clients worldwide.