On-site Support Engineer

Responsibilities

• Resolve IT incidents both on-site and remotely
• Register, track, and close tickets using support tools
• Configure, deliver, and support computing equipment (laptops and desktops)
• Perform preventive and corrective maintenance on hardware and operating systems
• Provide basic support and maintenance for printers
• Manage basic IT inventory and asset control
• Escalate incidents when necessary

Requirements

• Bachelor's degree or Engineering in Systems, Informatics, or a related field
• Minimum 2 years of experience in on-site and remote technical support
• Knowledge of IT environments and ticket/Service Desk management
• Proficiency in Windows and Microsoft Office
• Hardware diagnostic and maintenance skills (PCs, laptops, printers)
• Experience with remote support tools like AnyDesk
• Basic network configuration knowledge (printers, nodes, connectivity)

Preferred Qualifications

• Studies or certifications in Windows and/or Cisco

Benefits

• $1,000 MXN daily pay for days worked within the base scheme (6 days)
• $800 MXN per day for additional coverage days