On-Call Concierge

Responsibilities

• Greet guests and visitors with warmth and hospitality, managing check-in and check-out procedures.
• Provide information regarding Hope Lodge amenities, services, and local attractions.
• Manage transportation services, including arranging and driving guests to and from appointments safely.
• Maintain cleanliness and safety of transportation vehicles and perform routine inspections.
• Handle incoming calls, emails, and correspondence, directing them to appropriate staff.
• Maintain accurate guest records, including reservations and room assignments.
• Monitor the lobby area to ensure the safety and security of guests and property.

Requirements

• High School diploma or Equivalent.
• Proficiency in Microsoft Office Suite.
• Proficiency in reservation systems.
• Proficiency in multi-line telephone systems.
• Ability to drive guests to appointments in a safe and courteous manner.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications

• Previous experience in hospitality, guest services, or a related field.
• Additional education or training in hospitality management or customer service.

About the Company

The American Cancer Society is working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day to serve our communities and support our lifesaving mission.