On-Call Concierge

Responsibilities

• Greet guests and manage check-in and check-out procedures
• Provide information regarding lodge amenities and community resources
• Coordinate transportation and shuttle driving services, including EMPOWER Program schedules
• Respond to guest requests, concerns, and emergencies in a timely manner
• Maintain an organized front desk area and ensure accurate guest records
• Monitor lobby security and implement established safety protocols

Requirements

• High School Diploma or Equivalent
• Minimum 1 year of Customer Service experience
• Proficiency in Microsoft Office and multi-line phone systems
• Ability to work flexible hours, including evenings, weekends, and overnight shifts
• Ability to stand or walk for extended periods and assist with lifting luggage or packages

Preferred Qualifications

• Previous experience in hospitality, guest services, or a related field
• Additional education or training in hospitality management

Benefits

• Generous paid time off policy
• Medical and dental insurance
• Retirement benefits
• Wellness and professional development programs

About the Company

The American Cancer Society is working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day to serve our communities through lifesaving missions and support programs.