Omni Channel Administrator

Responsibilities

• Answer inbound queries relating to Pensions and Flexible Benefits via telephone, email, and web chat
• Return voicemails and perform necessary call backs
• Document all discussions and required actions clearly and accurately
• Aim to resolve caller queries on first contact, utilizing online self-serve tools where appropriate
• Handle confidential information with sensitivity and discretion in accordance with data protection legislation
• Provide exceptional customer service by adapting to different caller scenarios and client processes
• Work efficiently to achieve both personal and team performance targets

Requirements

• 1-2 years of experience in inbound customer service (experience with GB clients preferred)
• Bachelor's degree
• Proficiency in Microsoft Office and ability to manage multiple computer windows simultaneously
• Strong communication skills, including listening, spoken, and written English
• High attention to detail and accuracy in data entry and documentation
• Strong organizational, multitasking, and time management skills
• Ability to work well under pressure and meet service level targets

About the Company

WTW is a leading global advisory firm that helps clients manage risk and optimize outcomes. Our colleagues serve more than 140 countries and markets around the world, providing professional services across risk, broking, and human capital.