Officer, Patient Experience

Responsibilities

• Manage patient feedback, concerns, and complaints professionally and efficiently
• Conduct patient rounds and gather real-time insights to improve service delivery
• Collaborate with clinical and non-clinical teams to enhance the patient journey
• Support patient satisfaction initiatives and quality improvement projects
• Advocate for patients and ensure their needs and concerns are addressed
• Monitor patient experience metrics and prepare reports for continuous improvement

Requirements

• Must be a UAE National
• Bachelor's Degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field
• Minimum 2 years of experience in patient relations, customer service, or healthcare
• Excellent communication, interpersonal, and problem-solving skills
• Strong commitment to customer service and patient-centered care

Preferred Qualifications

• Previous experience working in a healthcare or hospital setting

About the Company

M42 delivers comprehensive healthcare services across the full continuum of care, from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness and patient-centered outcomes. Amana Healthcare, part of the M42 network, is a leading long-term care and rehabilitation provider in the Middle East and GCC.