Officer Mortgage Operations

Responsibilities

• Verify and process incoming mortgage requests from branches, solicitors, notaries, and other partners
• Conduct investigations to resolve exception situations, complex adjustments, or procedural queries
• Respond independently to correspondence and telephone inquiries to ensure all issues are fully addressed
• Maintain thorough knowledge of department functions, systems, and retail mortgage products
• Ensure all activities comply with governing regulations, internal policies, and risk management protocols
• Support a customer-focused culture by assisting with branch and customer complaints

Requirements

• High School diploma
• Advanced level of English proficiency
• Experience in finance or administrative roles
• Knowledge of the mortgage industry and related products
• Proficiency with Microsoft Office and basic computer skills
• Experience providing product or process support via phone and email

About the Company

ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia. We support the development and execution of global services strategies across 15 countries in the Americas, offering an inclusive, positive work environment and competitive benefits.