Posted 21 hours ago
Officer, Customer Experience
Chubb Life Insurance Hong Kong LimitedOfficer, Customer Experience
Requirements
University graduate or 2+ years relevant experience, Financial or insurance industry experience, Proficiency in written English and Chinese, Fluent in spoken English, Cantonese and Mandarin, IIQE (Paper 1, 3 and 5) license preferred
Skills
customer serviceInsurance
About the role
Responsibilities
- Handle enquiries from distributors and customers regarding procedures, payments, administration guidelines, and case progress
- Provide one-stop service and comprehensive solutions to distributors and customers
- Recommend process reviews and revamps to streamline workflows and improve operational efficiency
- Assist in various ad hoc projects as assigned by the management team
Requirements
- University graduate preferred, or 2+ years of relevant experience in the financial or insurance industries
- Experience in frontline servicing is highly preferred
- Proficiency in written English and Chinese
- Fluency in spoken English, Cantonese, and Mandarin
- Strong communication and problem-solving skills
- Ability to work effectively under pressure
Preferred Qualifications
- IIQE (Paper 1, 3, and 5) license holder
About the Company
Chubb Life Insurance Hong Kong Limited is part of Chubb, the world's largest publicly traded property and casualty insurance company. We are dedicated to providing exceptional customer service and innovative insurance solutions to our clients.
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Chubb Life Insurance Hong Kong Limited · Hong Kong
