Office Support Technician

Responsibilities

• Provide Level 1 technical support for end users, including troubleshooting Windows and MacOS clients
• Assist with office management tasks such as ordering supplies, managing stock, and coordinating desk moves
• Diagnose equipment issues and organize the safe disposal of hardware
• Maintain an orderly workplace environment, including storerooms and floor plan diagrams
• Support office facilities and coordinate with landlords, contractors, and global support teams
• Provide occasional weekend or late-night support for system upgrades and urgent user issues

Requirements

• At least 1 year of experience in an IT helpdesk environment
• Proficiency with Windows 11, MacOS, and Microsoft Office applications
• Basic knowledge of network principles and troubleshooting capabilities
• Excellent written and spoken English communication skills
• Strong customer service skills and a proactive, self-motivated work ethic
• Ability to work onsite Monday-Friday (this is a 6-month contract position)

Preferred Qualifications

• Experience supporting users in virtual desktop environments
• Strong IT troubleshooting techniques and a passion for technology

About the Company

Jump Trading Group is a leading global trading firm that empowers exceptional talent in Mathematics, Physics, and Computer Science. We design, develop, and deploy cutting-edge technologies to solve complex problems and apply research to global financial markets.