Office Services Workflow Coordinator

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• Assist the team in completing large or complex jobs, including high-volume reprographics and mail services
• Ensure outstanding service to clients while building strong customer relationships
• Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines
• Conduct quality assurance processes to maintain efficient workflow and client satisfaction
• Train new employees on company policies and standard operating procedures
• Manage job intake, interpret requests, and communicate deadline issues to managers and clients
• Perform physical tasks including loading copiers and lifting up to 50 lbs regularly
• Support additional services such as conference room setup, audio/visual assistance, and reception coverage

Requirements

• High school diploma or equivalent
• Minimum of 3 years of experience in office services
• Experience working in a legal, banking, or large corporate environment
• Intermediate proficiency with Microsoft Office and other office hardware/software
• Proven ability to direct workflow in an organized manner to meet simultaneous deadlines
• Ability to lift up to 50 lbs on a regular basis
• Strong attention to detail and ability to handle sensitive or confidential information

Benefits

• Medical, dental, and vision coverage
• Paid time off
• 401(k) with company match
• Life insurance and voluntary supplemental insurance
• Parental leave and adoption assistance
• Tuition assistance

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.