Office Services Workflow Coordinator

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• Assist the team in completing large or complex jobs and high-volume requests
• Ensure outstanding service to clients and build strong customer relationships
• Escalate operational problems or issues to management immediately
• Produce required reports on schedule and provide job intake services
• Conduct quality assurance processes to maintain efficient workflow
• Monitor workflow to ensure jobs are completed accurately and within deadlines
• Train new employees on policies and procedures
• Perform additional duties such as setting up conference rooms, mail services, and reception coverage

Requirements

• High school diploma or equivalent
• Minimum of three years of experience in office services, preferably in legal, banking, or large corporate environments
• Experience directing workflow to meet simultaneous deadlines
• Intermediate Microsoft Office skills
• Familiarity with mail, reprographics, or administrative support services
• Proficiency with reprographics equipment and office hardware
• Ability to lift up to 50 lbs. on a regular basis
• Ability to work standing up for most of the shift

Benefits

• Medical, dental, and vision coverage
• Paid time off
• 401(k) with company match
• Life insurance and voluntary supplemental insurance
• Parental leave and adoption assistance
• Tuition assistance
• Employer/partner discounts

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands, utilizing proprietary technology and advanced data analytics to deliver sustainable solutions.