Office Services Supervisor

Responsibilities

• Manage day-to-day people, operations, and client relationships within the legal and document processing department
• Coordinate team workflow, prioritizing jobs and delegating duties to ensure efficient completion within deadlines
• Oversee mail volume, reprographics requests, conference room setup, and vendor management
• Conduct time and absence tracking for direct reports to ensure compliance with policies
• Train new employees on company policies and procedures and address performance issues
• Maximize profitability through effective utilization of labor and resources
• Resolve operational problems immediately and escalate client or team concerns to management when necessary
• Produce required operational reports on schedule

Requirements

• Bachelor's degree or equivalent professional experience
• 3+ years of experience in a customer service environment
• 3+ years of experience in office support (administrative, facilities, hospitality, reception, reprographics, or mailroom)
• Knowledge of USPS regulations and reprographics equipment usage
• Intermediate Microsoft Office skills (specifically Word and Excel)
• Ability to handle sensitive and confidential information
• Strong organizational skills and the ability to meet tight deadlines in a fast-paced environment

Preferred Qualifications

• Experience in legal or financial services industries
• Prior experience managing vendors
• Basic understanding of P&L (Profit and Loss)

Benefits

• Medical, dental, and vision coverage
• Paid time off and disability insurance
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance
• Parental leave and adoption assistance
• Tuition assistance

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.