Office Manager

Responsibilities

• Supervise daily operations and coordinate staff schedules to ensure full coverage
• Oversee in-clinic orientation and track progress for new team members
• Handle front desk activities including greeting visitors and managing phone communications
• Serve as the initial escalation point for client and family inquiries
• Collaborate with the centralized scheduling department to optimize client and staff schedules
• Organize, schedule, and facilitate monthly team meetings
• Manage staff attendance and accurate time recording
• Participate in onboarding and offboarding processes

Requirements

• Bachelor’s degree in healthcare, business administration, or a related field
• 3 years of progressive leadership experience in a healthcare facility or clinic
• Previous supervisory experience in registration or clinic operations preferred
• Knowledge of medical terminology and basic customer service principles
• Proficiency with computer systems and medical databases
• Familiarity with or ability to learn ABA terminology
• Strong organizational, time management, and communication skills

Benefits

• Annual bonus plan
• Medical, dental, and vision benefits
• 401k with match
• Short and long term disability
• PTO, paid holidays, and paid family leave
• Paid employee referral program
• Opportunities for career advancement

About the Company

Helping Hands Family (HHF) is a top-rated ABA provider dedicated to a supportive and inclusive culture. HHF is Great Place to Work Certified™ and focuses on making a lasting impact on children’s lives through purposeful care.