Office Manager

Responsibilities

• Create and foster a successful work environment that promotes positive morale and employee development
• Implement a hands-on management strategy to empower employees and ensure quality customer experiences
• Ensure professional behavior and courtesy in all interactions with customers, employees, and vendors
• Improve customer satisfaction, growth, and retention
• Train and coach office staff to identify additional sales opportunities
• Schedule delivery, service, and sales appointments efficiently
• Analyze data to provide recommendations for improving customer service and retention
• Oversee dealership financial reports, efficient operations, and expense control
• Manage customer information systems and ensure accurate data processing
• Report inventories on schedule and resolve discrepancies
• Manage credit, collections, and delinquent accounts
• Ensure compliance with company policies

Requirements

• 3+ years of direct management experience, ideally in office or customer service management
• Experience supporting active employee development
• Applied knowledge of accounting functions including payroll, budgeting, and AR/AP
• Strong experience in a customer service capacity
• Excellent interpersonal, verbal, and written communication skills
• High school diploma or equivalent

Preferred Qualifications

• Business degree with an emphasis in accounting
• Related business administration experience
• Experience in the water conditioning or service-related industry

Benefits

• Zero deductible medical plans
• Dental and vision insurance
• Wellness Program with incentives
• 401K with employer match
• Tuition reimbursement and scholarship opportunities
• Paid time off and paid holidays
• Career advancement through training and development
• Monday-Friday schedule with normal business hours

About the Company

Culligan of Belleville is a successful dealership within the Packard Culligan franchise group, which has been family-owned and operated for nearly 80 years. Culligan is the industry leader in commercial and residential water treatment and filtration systems.