Posted 11 hours ago
Office Manager
Ace Handyman ServicesOffice Manager
Perks & benefits
Paid LeaveHealth Insurance
Requirements
Customer service or inside sales experience, Service Titan or similar software experience, Ability to multitask in high-volume environments, Home services or dispatch experience preferred
Skills
customer service
About the role
Responsibilities
- Handle high-volume inbound and outbound calls
- Support customers with scheduling, service coordination, and problem solving
- Dispatch field technicians and manage dynamic calendars
- Use Service Titan software to manage workflows, scheduling, and updates
- Provide sales and customer support with a focus on professionalism and speed
- Convert potential customer lead calls into booked jobs
- Assist with daily administrative tasks including warranty calls, data entry, and customer follow-up
Requirements
- 1+ year of experience in customer service or inside sales preferred
- Experience with Service Titan software or a similar platform
- Previous home services, dispatch, or field ops coordination experience strongly preferred
- Ability to remain organized and calm under pressure in a fast-paced environment
Benefits
- Paid Time Off
- Health, Dental, and 401(k) Benefits
- Overtime Pay + Sales Bonuses
- On-the-Job Training & Pay Reviews
- No Weekend Work
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Ace Handyman Services · Matthews
