Office Assistant III (Customer Service Representative) Public Works

Responsibilities

• Manage the department's main multi-line phone system to respond to public inquiries and service requests.
• Dispatch road and park maintenance crews during urgent or emergency situations.
• Monitor road maintenance radio communications and create work requests in the computerized maintenance management system.
• Handle administrative tasks including accounts payable, processing purchase card transactions, and reconciling invoices.
• Respond to public inquiries via email and provide accurate information regarding departmental procedures.
• Maintain departmental databases, manage records, and prepare complex documents such as reports and correspondence.
• Coordinate office operations including supply ordering, mail distribution, and conference room scheduling.

Requirements

• 3-5 years of progressively responsible administrative support experience.
• 3-5 years of customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Typing speed of at least 55 words per minute.
• Experience with multi-line telephone operations and reception.
• Experience with accounts payable and financial processing.
• Ability to work onsite following a 9/80 work schedule.

Benefits

• Comprehensive medical, vision, and dental insurance.
• Paid leave and flexible spending accounts.
• Life insurance and long-term disability.
• Retirement plans (PERS, PSERS, or LEOFF) and deferred compensation options.

About the Company

Clark County is one of the fastest-growing regions in Washington state, serving a diverse community of over 467,000 residents. Our government is dedicated to enhancing the quality of life for all citizens by providing essential services with integrity, openness, and accountability.