Office Assistant

Responsibilities

• Ensure client work orders are entered into the system accurately and in a timely manner
• Maintain close liaison with supervisors and lab staff to ensure smooth service delivery
• Identify and resolve internal and external problems as they arise
• Adhere to all Standard Operating Procedures and safety regulations
• Communicate effectively with Client Services, Marketing, and branch groups
• Follow up on client enquiries, requests, and "on hold" work orders
• Greet customers courteously, direct calls, and take messages
• Process various paperwork and manage incoming mail and packages
• Maintain a positive work environment through active team participation

Requirements

• Previous experience with data entry systems
• Proficiency in Microsoft Office Suite
• Excellent English communication skills (written and verbal)
• Strong interpersonal, organizational, and customer service skills
• Highly motivated with a detail-oriented and quality-focused mindset
• Ability to sit or stand for up to 7.5 hours per shift and perform repetitive manual tasks

Preferred Qualifications

• Administrative Assistant training
• Business degree

Benefits

• Competitive hourly pay (estimated at $29.27 CAD)
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Retirement plan with company match
• Additional vacation days based on years of service
• Business support for education or training after 9 months
• Access to unlimited learning and development e-learnings

About the Company

ALS is a global leader in testing, providing comprehensive solutions to clients across a wide range of industries. With over 20,000 team members in 70 countries, we use advanced technologies and data-driven insights to help build a safer and healthier world.