NSOC Technical Support Specialist

Responsibilities

• Provide first-line technical support and monitor day-to-day operations of Network Operation Centers to ensure system uptime meets service level agreements
• Respond swiftly to alerts and escalate network incidents that cannot be resolved within specified timeframes to relevant team members
• Take technical ownership of major incidents by identifying, communicating, and utilizing appropriate resources to resolve issues
• Document and record all steps taken toward incident resolution and contribute to the internal knowledge database
• Act as the primary point of contact for network-related issues between the NSOC and partners via phone and email
• Perform proactive and preventative system management tasks to drive optimized performance

Requirements

• Australian certificate of education or equivalent (degree or diploma)
• Previous experience working in an NSOC, helpdesk, or service desk environment
• Foundational knowledge of networking and ITIL concepts
• Strong communication skills with the ability to interact effectively with internal and external functional teams
• Ability to work shift rotations, including night shifts, weekends, and public holidays
• High attention to detail and the ability to remain calm under pressure

Preferred Qualifications

• Foundational understanding of security concepts

Benefits

• Career progression and onsite development opportunities
• Annual bonuses and discounted stock purchase plans
• Insurance discounts and discounted gym memberships
• Paid volunteer days and recognition programs
• Flexible working opportunities

About the Company

Motorola Solutions is a global community dedicated to helping keep people safer everywhere. We build and connect technologies that protect people, property, and places, fostering the collaboration critical for safer communities, schools, hospitals, and nations.