NPI Program Manager

Responsibilities

• Manage the transition from product launch to RMA operational readiness, defining intake, support, repair, and replacement workflows.
• Document NPI intake processes for GPU and DGX product families, including BOM qualification for new parts and FRUs.
• Map support entitlement processes, including contract tiers, PAK ID structures, and SLA parameters.
• Identify NPI-to-RMA data dependencies such as material master records, failure code taxonomy, and knowledge base requirements.
• Define repair and replacement workflows, including depot partner qualification, tooling readiness, and buffer stock minimums.
• Coordinate with Contract Manufacturers (CMs) and System Integrators (SIs) on launch readiness, BOM availability, and support escalation paths.
• Feed NPI requirements into AI-assisted case management platforms for routing and knowledge base population.

Requirements

• 8+ years of experience in NPI program management, hardware product operations, or supply chain BPO within a technology OEM or contract manufacturing environment.
• Deep understanding of BOM qualification, FRU lifecycle, and spares planning for complex hardware.
• Proven experience coordinating with Contract Manufacturers and System Integrators on product launch readiness.
• Experience defining entitlement schemas, support tier definitions, and SLA parameters for new hardware.
• Proficiency working within SAP-based environments (SD, QM, material master management).
• Bachelor's degree in Engineering, Supply Chain, Operations, or a related technical field.

Preferred Qualifications

• Background in GPU, networking hardware, data center infrastructure, or enterprise computing.
• Experience configuring or supporting AI-assisted case management platforms.
• Familiarity with PAK ID entitlement structures and Business Critical SLA frameworks.
• Experience managing multi-product concurrent NPI pipelines in fast-paced environments.

Benefits

• Medical, Dental, and Vision insurance.
• 401k Plan.
• Paid Time Off and Paid Holidays.
• Continuing Education and Professional Development via Udemy and Coursera.
• Tuition Reimbursement.
• Employee Assistance Program and Corporate Wellness Program.

About the Company

Astreya is a global IT managed services provider dedicated to creating reliable, human-centered technology solutions. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms.