Northeast Regional Lead, Customer Delivery

Responsibilities

• Own and manage the full customer delivery lifecycle from kickoff to renewal and growth
• Manage a team of Deployment Strategists, Customer Advocates, and Trainers
• Monitor customer health and proactively identify risks in adoption or workflows
• Drive in-customer growth opportunities and partner with Sales to execute them
• Ensure renewals by maintaining a clear view of customer health and risk
• Partner with regional Sales counterparts to turn delivery into a pipeline for new logos

Requirements

• 8+ years in enterprise software delivery, consulting, or business operations leadership
• At least 3 years of experience managing customer-facing teams
• Demonstrated track record owning customer outcomes including adoption and renewal metrics
• Deep familiarity with enterprise software deployment and technical workflow development
• Ability to travel within the region regularly (~50%)
• Ability to work in the NYC office 4 days per week

Preferred Qualifications

• Experience in or strong familiarity with public safety, law enforcement, or government technology

About the Company

Peregrine helps public safety organizations, state and local governments, federal agencies, and private-sector institutions address society’s challenges with an AI-enabled platform that turns disconnected data into operational intelligence.