NOC Technician I

Responsibilities

• Identify, classify, and prioritize incidents affecting the Bandwidth network
• Create and maintain trouble tickets with service providers and internal teams to drive resolution
• Perform tasks associated with resolving high-priority incidents, including coordinating troubleshooting bridges
• Take ownership of incidents and perform escalations where required
• Troubleshoot VoIP calls at the SIP level
• Follow established processes and procedures provided by senior NOC personnel
• Note: This is a 3rd shift position (11pm - 9am EST, Wednesday - Sunday)

Requirements

• Bachelor's degree or relevant work experience
• 1-3 years of experience working in a network operations environment
• Understanding of carrier-level VoIP-based technologies
• Strong technical problem-solving skills and attention to detail
• Ability to work independently with limited supervision and prioritize tasks while multi-tasking
• Excellent written and oral communication skills
• Flexibility to work additional shifts when required

Preferred Qualifications

• 2 or 4-year technical degree
• Experience working in a highly technical environment
• Relevant technical industry certifications

Benefits

• 100% company-paid Medical, Vision, and Dental coverage for employees and families
• Four weeks of PTO for all new hires
• PTO Embargo policy to ensure meaningful time off without work interruptions
• "Mahalo moments" program for major life milestones
• 90-minute workout lunches and access to nutritional support

About the Company

Bandwidth is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching over 65 countries, we provide an owned communications cloud that delivers advanced automation, AI integrations, and premium human support to the Global 2000 and hyperscalers.