NOC Support Specialist

Responsibilities

• Execute preventive and corrective actions on network links and equipment for both new and operational branches to ensure service availability.
• Proactively monitor network health using established tools to address incidents and user requests via ticketing systems.
• Ensure the correct connection and operation of IP telephony, UTM, Switches, and Access Points to maintain operational continuity.
• Document all incidents and requests in the ticketing system, maintaining evidence of response times and follow-up to improve resolution processes.
• Report and manage incidents with communication service providers, following up until full resolution is achieved.
• Collaborate with various IT departments to provide necessary information and support for optimal branch functionality.

Requirements

• Technical degree or partially completed Bachelor's degree in Networks, Telecommunications, or a related field.
• 1 to 3 years of experience in similar NOC or network support roles.
• Solid knowledge of LAN/WAN networks, Switching, Routing, and TCP/IP protocols.
• Proficiency in Microsoft Office suite and experience managing internet services and carriers.
• Basic English language skills.

About the Company

Fragua provides specialized technical solutions and support, focusing on maintaining high standards of connectivity and operational excellence for its clients.